We ship to almost everywhere, and the shipping options available for your location will appear clearly at checkout—based on the address you enter. As soon as your order is on its way, you’ll receive an email from us with a tracking number, so you can follow your package every step of the way. And if you ever have a question or need help—we’re right here for you. ​

As soon as your order is received, it’s sent straight into production. The estimated processing time for most items is around 10 business days. Once ready, your order goes through a careful quality check, is thoughtfully packaged, and then sent on its way to you. For handmade items, which require extra attention and craftsmanship, processing may take up to 20 business days. We’re here to make sure everything you receive is exactly what you hoped for — or even better.

We know how exciting it is to wait for something you’ve chosen with care — and that’s why we want you to feel completely at ease. Once your order is ready and shipped, the estimated delivery time is 14 to 25 business days, depending on your location and the shipping provider. You’ll receive an email with a tracking number so you can follow every step of the way — no guessing, no surprises. And if you ever feel unsure, we’re just a message away.

If you’re ordering to Israel — there’s no need to worry. All prices on our website include the relevant taxes, and no additional customs or VAT fees will apply. For international orders, customs duties or local taxes may be charged by your country’s authorities. This depends on your location, so we recommend checking your local customs website for more details. And of course, if you need help or clarification — we’re right here for you.

Once your order has been shipped, you’ll receive an email with your tracking details. All you need to do is click on the link in the email, and it will take you to the 17Track website, where you can track the progress of your shipment. When you enter the website, you’ll see an option called Select Carrier – just click on this button. Then, in the search box that appears, type HFD. Once you select HFD, the system will show you all the details of your shipment, so you can follow every step along the way! If you have any questions or something isn’t clear, feel free to reach out to us – we’re here for you! ​

Yes, you can choose to have your order left at the entrance of your home, in the electrical cabinet, or with a neighbor. However, please note that by selecting this option, we cannot be held responsible for any loss or damage that might occur after the delivery is made. We want to make sure you receive your order in perfect condition, so we highly recommend choosing a secure spot for the delivery. If you have any concerns or need further assistance, we’re always here to help!